August 5, 2009
Blog from INC.com posted by HOWARD GREENSTEIN at 5:11 PM
Howard Greenstein is a Social Media Strategist and President of the Harbrooke Group, which specializes in
helping companies communicate with their customers using the latest Web technologies.
I'd like to point out a business owner who is living much of the advice I'm
writing in this column relating to sales and marketing. Tina Hill of Kidzsack
is a mom-preneur and inventor, and she's using many different ways to
connect with customers as well as buyers.
Previously Hill was a fashion designer, and after time out of the workforce,
she was inspired to create Kidzsack because her kids needed a product like
it. She also wanted an outlet for her creativity. Hill created Kidzsack, an
"eco-friendly backpack and a craft project for kids."
In order to sell her product, Tina has to reach business owners and
merchandisers. She's taken to doing much of her own promotion and
marketing herself in different ways from online to the phone to in-person
networking. Using Tina as a model, here are 5 ways (plus a bonus way) you
can promote your start up business more effectively and obtain sales in
the process.
Connect online
One of Hill's key tools is LinkedIn. When she got an order from a Zoo, she
went on LinkedIn and connected to the rep, and then worked creating a
relationship. Recently she sent him a message, and he bought a new order
of products. Hill also sells to resorts, so she joined several resort professionals
discussion groups. There she found and connected to resort buyers,
which directly led to sales. When DrToy.com
gave Kidzsack a "Best Vacation
Product Award" Hill put up a press release under the news topic in several
of her groups. Buyers got right back to her. Her advice: "Use Groups and
reach out to members as a way to find buyers who wouldn't know the
product otherwise."
Find Writers and Bloggers interested in Your Industry
To help promote her product to end customers, Hill often reaches out
directly to Bloggers who cover kid products. Hill told me "A lot of people
read blogs and they shouldn’t be underestimated…one person reads it and
then tells two people who then tell three... and so on." Clearly she understands
the power of social sharing, and how blogs and other online
platforms encourage readers to share content, which can lead to sales.
Another good place to find writers? Watch the "Help a Reporter" list. I
sourced this article via that list.
Pick up the phone
Tina said "Cold Calling is old fashioned but it’s still the No. 1 way I’ve been
getting my sales. People still like dealing with people directly and developing
a relationship on the phone and not just by e-mail. E-mail is great for
follow ups but I always make an initial first call." I ran that by the "Queen of
Cold Calling" Wendy Weiss
and she agreed. "Cold calling works. The number
one mistake that most cold callers make is to not prepare effectively for
their calls. It's a myth to say that cold calling is a numbers gameit's not.
Cold calling is a preparation, strategy and skills game."
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Find people in person
So often, we know someone who knows someone who can help us, but we
don't work our network effectively. Tina sent an email to hundreds of friends
and contacts asking for help getting her on TV. "Talk with your friends
because everyone knows someone. I reached out to friends and asked 'Who
knows someone on TV'? A really good friend knew an anchor on CBS, and
they used Kidzsack for their 'EcoFriendly must-have products.'"
Have an Effective Website
Hill's website has everything that's needed to find out more about her
product, and she says people look at it first, before they contact her. While it
is a good site, I'll take a writer's prerogative to suggest a few improvements.
The "Where to Find Us" tab on the site is trying to be 3 pages in one. It is
acting as the "News" page for the site, the "Where to Buy" for retail, and the
"How to Contact a Sales Rep" page, and in doing so it is too busy. Tina would
be better off having a "Where to Find Us" page that is for consumers,
segmented by State and then Town so it is a bit easier to find the product.
The other items deserve their own pages too, so News could show on the
"About" page. There also should be a clear link on the home page for
wholesale buyers to contact Kidzsack.
Use Online Sites to get Business Support
In addition to reading this column (Thanks) Tina uses small business owner
communities www.mommymillionaire.com
and www.mominventors.com
because "they give tips, have discussions, and help in every way possible. I
have made friends on these social networks that have helped me with leads
as well as product liability insurance advice (reducing my costs significantly)."
Mommy Millionaire got her four or five good friends from the website, and
they've helped her shape her business. There are community sites like these
for many industries. Use your search engine to find one and become
involved.

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